Phonect Solutions
@phonectsolutions
Self-motivated ICT professional with strong troubleshooting and customer support skills.
What I'm looking for
I am a self-motivated and hardworking individual with a strong focus on performance and results. My experience spans various roles in the ICT sector, where I have developed a robust skill set in programming, networking, and customer support. I thrive in challenging environments and am dedicated to providing exceptional service to clients.
Throughout my career, I have worked with reputable organizations such as Kenya Broadcasting Cooperation and Safaricom, where I honed my skills in troubleshooting mobile devices, setting up networks, and providing technical support. My commitment to excellence drives me to tackle complex challenges and deliver innovative solutions that align with corporate goals.
I am eager to leverage my skills and experience to contribute positively to an organization that values creativity, teamwork, and integrity. I believe in maintaining high working standards and am always ready to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Freelance IT Professional
Freelance Business
Jan 2020 - Present (5 years 5 months)
Conducted freelance business activities, including installation of computer software and antivirus. Provided services for repairing computers and graphic designing.
Product Consultant
Tecno Mobile Limited
Jan 2018 - Present (7 years 5 months)
Advised customers on appropriate product purchases and set up new mobile phones. Installed applications and performed troubleshooting for mobile devices.
Home Fibre Consultant
Safaricom
Jan 2017 - Present (8 years 5 months)
Worked as a consultant for Safaricom Home Fibre, assisting customers with product inquiries. Provided support for internet, network, and Wi-Fi troubleshooting.
ICT Support Technician
Kenya Broadcasting Cooperation
Jan 2015 - Present (10 years 5 months)
Assisted in updating ICT inventory and provided basic user and email support. Performed live streaming of programs for radio and TV.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Diploma, Information Communication Technology
Completed a diploma program focusing on Information Communication Technology. Gained foundational knowledge and practical skills in various aspects of ICT.
Inoorero University
Certificate, Information Communication Technology
Attained a credit in the Certificate in Information Communication Technology program. Developed basic competencies in ICT fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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