Jillian Cantu

Deliver exceptional customer service and process transactions while promoting store promotions and memberships. Consistently meet or exceed weekly conversion goals for loyalty rewards and credit cards.

Organize and implement curriculum for adult literacy courses, teaching multiple sessions weekly for beginner and high beginner English literacy students. Increased student attendance from 13 to 30 students over six months and identified opportunities to expand classes.

Assist adults with goal-oriented reading and writing programs to build literacy and confidence. Create and review curriculum based on student needs, preparing them for college readiness and independence.

Planned and organized programs and excursions for 200+ attendees, recruited 100+ volunteers, and designed promotional materials using Canva. Managed a $75,000 budget and collaborated with campus partners and vendors for events.

Delivered exceptional customer service and processed transactions in a fast-paced environment. Consistently met or exceeded weekly conversion goals for brand loyalty rewards and credit cards.

Guided students in writing academic papers and provided resources to build confidence. Answered student questions regarding Writing and Reading Lab resources.

Responsible for customer service and accurately processing store transfers and orders. Maintained and organized the store for cleanliness.

Implemented election rules and regulations, directed voters on voting machines, and facilitated a safe voting environment. Registered voters and managed ballot issuance and cancellation.

Pursuing a Certification in Digital Marketing, ongoing since September 2025.

Bachelor of Arts with a major in English and minors in History and Creative Writing.

Associate of Arts in Humanities, Philosophy and Art, Communication, Media and Languages, and Fine and Applied Arts.