@williamsosaroei
Customer support associate at Affordable Rent to Own who handled customer inquiries and supported onboarding.
NigeriaAt Affordable Rent to Own, I managed inbound and outbound customer inquiries, offering product guidance and resolving service questions.
I tailored consultative communications to customer needs and maintained clear contact throughout onboarding to support a smooth service experience.
I use HubSpot Service Hub for customer service operations and hold HubSpot Academy certifications in Service Hub Software and Inbound.
Work history, roles, and key accomplishments
Affordable Rent to Own
Jan 2025 - Present (1 year 10 months)
Managed high volumes of inbound and outbound customer inquiries, providing product guidance and resolving service questions. Analyzed customer needs to tailor consultative communications and maintained clear communication channels throughout the customer onboarding lifecycle.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Chemical/Petrochemical Engineering
Bachelor's Degree in Chemical/Petrochemical Engineering from Rivers State University, Nigeria.
Service Hub Software Certified, Customer Service
Certified in Service Hub Software, valid from October 2026 to November 2027.
Inbound Certified, Inbound Marketing
Certified in Inbound methodology, valid from November 2026 to December 2028.
Software and tools used professionally
NigeriaYou can contact Williams and 90k+ other talented remote workers on Himalayas.
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