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William Miruka

@williammiruka

Verifications Officer at 4G-CAPITAL- MASTERCARD FOUNDATION JIINUE PROGRAM, conducting KYC checks and customer due diligence.

Kenya

Message

At 4G-CAPITAL- MASTERCARD FOUNDATION JIINUE PROGRAM, I conduct KYC verification and customer due diligence for financial support applications. I review client documents, screen for AML/CFT and proliferation financing risks, and support customer onboarding.

Previously, at AVENTUS TECHNOLOGY and Gain Ventures Company Limited, I contacted delinquent borrowers and followed up on repayment commitments while maintaining accurate records and adhering to collection regulations. At the Kenya Revenue Authority, I worked as an Inspection & Testing Center Analyst Intern, supporting product sampling, testing, and records management.

Experience

Work history, roles, and key accomplishments

Current

Verifications Officer

Current

4G-Capital- Mastercard Foundation Jiinue Program

Feb 2026 - Present (9 months)

Conducting KYC verification and due diligence, reviewing and authenticating client documentation, and ensuring AML/CFT and PF risk management compliance. Performing field visits and background checks, assessing risk levels, and collaborating with credit and onboarding teams.

KYC Due Diligence AML CFT PF Risk Management Fraud Detection Compliance Customer Onboarding Documentation Review Risk Assessment Data Management

Call Centre Collections Officer

Aventus Technology

Feb 2025 - Nov 2025 (9 months)

Proactively contacted delinquent borrowers to secure overdue payments, tracked payment commitments, and resolved disputes. Applied negotiation skills to secure payment commitments while maintaining compliance with CBK guidelines.

Debt Collection Negotiation Customer Service Compliance Loan Management System Data Management

Remote Outreach Specialist Agent

Systemise and Sell/Sir Marco Robinson Campaign

Jan 2024 - Mar 2025 (1 year 2 months)

Conducted cold and warm calls, emails, and social media outreach to engage prospective clients. Qualified leads, scheduled appointments, and managed CRM data in Go High Level.

Cold Calling Email outreach Lead Qualification Appointment Scheduling CRM GoHighLevel social media engagement Upselling

Inspection & Testing Center Analyst Intern

The Kenya Revenue Authority (KRA)

Jan 2023 - Dec 2024 (1 year 11 months)

Conducted product sampling and inspection, performed testing and quality assurance in accordance with ISO standards, and maintained equipment. Assisted in dispute resolution and provided customer service.

Product Inspection Quality Assurance ISO Standards Equipment Maintenance Record keeping Customer Service Dispute Resolution

Call Centre Collections Agent

Gain Ventures Company Limited

Apr 2022 - Dec 2022 (8 months)

Initiated contact with delinquent borrowers to follow up on overdue accounts, tracked repayment promises, and resolved borrower concerns. Utilized negotiation skills to obtain repayment commitments while adhering to CBK regulations.

Debt Collection Negotiation Customer Support Loan Management System Compliance Data Confidentiality

Sales & Promotions Agent

Mac Mohan Company Limited

Feb 2017 - Sep 2017 (7 months)

Engaged customers to understand needs and deliver tailored product solutions, developed product knowledge, and generated sales. Processed orders, built customer relationships, and prepared sales reports.

Sales Customer Engagement Product Knowledge Order Processing Relationship Building Market Research Sales Reporting Negotiation