William Dunn

I’m a Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. I research assistance requests, respond to inquiries, and resolve patient concerns promptly with attention to detail.

At Hart Medical Equipment, I answered inbound calls, handled questions and complaints, and completed written patient visit reports for setup and follow-up visits. I also evaluated user needs and technical requirements to advise on equipment purchases, while demonstrating correct equipment operation and preventive maintenance measures to patients.

Earlier, at Applebee’s Bar & Grill, I served guests in a fast-paced environment—greeting promptly, using POS to process payments, and multitasking across tables to maintain high-quality service. I’m confident working independently and collaboratively to support customer care and support requirements, while keeping accurate records.