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Wiliana Guzman

@wilianaguzman

Patient services administrative support professional who assisted care planning at River Renal Services and helped patients navigate clinic services.

United States

Message

At River Renal Services, I assisted social workers in developing comprehensive care plans and helped increase access to essential services by building partnerships with local organizations.

At Complete Neurological Care and Hands of Hope Clinic, I welcomed visitors, explained procedures, handled calls and appointment scheduling, and completed bookkeeping and document filing.

Experience

Work history, roles, and key accomplishments

Social Worker Assistant

River Renal Services

Aug 2023 - Oct 2024 (1 year 2 months)

Assisted social workers in developing comprehensive care plans for clients and increased access to resources by building partnerships with local organizations. Upheld ethical standards and participated in professional development.

Social Work Care Planning Community Outreach Documentation Review Professional Development

Assistant Manager / Front Desk Receptionist

Complete Neurological Care

Jan 2019 - May 2024 (5 years 4 months)

Welcomed patrons, explained policies, and managed a multi-line phone system. Completed basic bookkeeping and document filing.

Customer Service Front Desk Operations Phone Systems Bookkeeping Documentation

Front Desk Receptionist

Hands of Hope Clinic

Aug 2021 - Mar 2022 (7 months)

Answered office phone calls and emails to schedule appointments and document information. Completed basic bookkeeping and drafted professional documents.

Customer Service Scheduling Bookkeeping Documentation Communication Skills