At Aviva, I partnered across business and IT on transformation initiatives, translating operational challenges into structured business, process, and technology requirements. I analyzed processes for Bereavements, Bulk Movements, Net Conversion, and Scheme Configuration, documenting current and target states, gaps, risks, and dependencies.
Across Be Shaping the Future – Santander Discovery, EPAM Systems, and Capgemini – Microsoft Project, I supported discovery and transformation work spanning reporting, AI, manufacturing, hospitality, and Microsoft technology environments. I facilitated stakeholder workshops, refined requirements and priorities, and supported change delivery, testing readiness, and adoption.
