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Whitney Bravo

@whitneybravo

Project Management Operations Coordinator at Above All Storefronts Inc, coordinating Storefronts University and company-wide training.

United States

Message

At Above All Storefronts Inc, I support project management operations and coordinate company-wide training for project managers, assistant project managers, and field personnel. I manage Storefronts University sessions and develop resources that support onboarding and consistent operations.

At American Airlines, I managed workforce scheduling for Customer Operations and partnered with Airport Operations Performance Analytics to develop Tableau dashboards and Excel-based staffing tools. I also coordinated leadership development and training programs.

As Premium Guest Service Supervisor at American Airlines, I designed training and onboarding programs, developed orientation materials, and created airport tours for new hires. I also conducted quality audits and provided real-time coaching.

At Clowns.com, I directed daily operations for the CEO's office and designed internal training processes for scheduling, event operations, customer service, and staff procedures. Earlier, I trained employees on workforce management systems at Delta Air Lines and taught second grade at The Mayflower School in Santiago, Chile.

Experience

Work history, roles, and key accomplishments

Current

Project Management Operations Coordinator

Current

Above All Storefronts Inc

May 2026 - Present (5 months)

Support executive leadership with project management operations, coordinate company-wide training initiatives, and manage Storefronts University. Develop standardized templates, guides, and educational resources to improve knowledge sharing and operational consistency.

Procore Microsoft Office Excel Teams Tableau SAP training coordination Onboarding Process Improvement Documentation

Customer Service Manager

American Airlines

Jun 2023 - Feb 2025 (1 year 8 months)

Managed workforce scheduling operations, oversaw daily staffing, and developed Tableau dashboards and Excel-based staffing tools. Led recruitment, onboarding, training, and coaching while ensuring compliance with company policies.

Workforce Management Tableau Excel Training Onboarding Coaching Recruitment Leadership Development Compliance

Premium Guest Service Supervisor

American Airlines

Feb 2022 - Jun 2023 (1 year 4 months)

Supervised Premium Services operations, facilitated and designed training programs, and conducted interviews and onboarding for new employees. Performed quality audits and real-time coaching to ensure consistent application of company standards.

Customer Service Training Design Onboarding Quality Audits Coaching Interviewing Presentation Skills Operational Procedures

Administrative Operations Manager

Clowns.com

Sep 2009 - Jun 2023 (13 years 9 months)

Directed daily operations of the CEO's office, managed schedules, priorities, and communications, and coordinated logistics for executive meetings and events. Designed and implemented internal training processes and led onboarding for new employees.

Executive Administration Scheduling Event Coordination Training Onboarding Process Improvement Billing Invoicing Contract Management

Real-Time Staff Manager

Delta Air Lines

Sep 2017 - Sep 2021 (4 years)

Supervised workforce distribution and task assignments, managed scheduling and overtime approvals, and trained employees on workforce management systems. Provided ongoing coaching and guidance to improve performance and productivity.

Workforce Management Scheduling Training Coaching Communication Skills Compliance Operational Procedures

Second Grade Teacher

The Mayflower School

Feb 2015 - Sep 2017 (2 years 7 months)

Planned and delivered differentiated instruction for diverse learners, assessed student progress, and collaborated with parents and staff. Developed educational materials and implemented classroom management strategies.

Lesson Planning Differentiated Instruction Assessments Classroom Management Educational Materials Collaboration