Open to opportunities

Weston Kapungu

@westonkapungu1

Message

Experienced System Administrator specializing in IT support and cloud computing.

Germany

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated System Administrator with over 8 years of experience in technical support and administration, specializing in both Windows and Linux environments. My career has been marked by a commitment to providing exceptional IT support, ensuring system integrity, and enhancing user experience. I have a proven track record of diagnosing and resolving complex hardware, software, and network issues efficiently.

Throughout my career, I have worked with various organizations, including TERMA GmbH and MIS Solutions, where I honed my skills in managing Citrix systems, cloud computing platforms, and remote support. My certifications, including CompTIA A+ and Network+, complement my hands-on experience, allowing me to implement effective solutions and maintain high standards of service delivery. I thrive in dynamic environments and am passionate about leveraging technology to drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Engineer

Current

TERMA GmbH

Jan 2023 - Present (2 years 4 months)

Providing in-person support for users at the European Southern Observatory, diagnosing and troubleshooting hardware, software, and network issues. Managed incidents and ensured resolution within SLA while acting as an escalation point for complex issues.

SLA Support

Support Desk Specialist

MIS Solutions

Mar 2019 - Dec 2022 (3 years 9 months)

Supported a wide range of client end users, maintained internal technical documentation, and monitored networks for security and availability. Managed Citrix systems and provided troubleshooting for network infrastructure.

Technical Documentation Citrix Troubleshooting Security Management

ICT Consultant

African Capacity Building Foundation

Feb 2016 - Mar 2019 (3 years 1 month)

Provided level 1 and 2 IT support, maintained network and system security, and monitored networks for availability. Analyzed issues and made recommendations for upgrades.

IT Support Network Security Support System Monitoring Upgrade Recommendations Documentation

Systems Administrator

Frolgate Technology

Feb 2016 - Mar 2019 (3 years 1 month)

Provided level 1 and 2 IT support, maintained network security, and monitored systems for availability. Analyzed issues and supported LAN/WAN infrastructure.

IT Support Network Security Support Monitoring Documentation

Client Fulfilment Intern

eLearning Solutions

Sep 2014 - Jan 2016 (1 year 4 months)

Provided technical support to clients, installed eLearning software, and configured computer hardware and networks. Performed ongoing performance tuning and upgrades.

Technical Support E Learning Software Performance Tuning Support Troubleshooting Documentation

IT Consultant

Uluntu Community Foundation

Jan 2014 - Jul 2018 (4 years 6 months)

Provided remote user support, managed website design and maintenance, and performed hardware and software upgrades. Made recommendations for future upgrades.

Website Design User Support Documentation Communication software upgrades

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe

CCNP Routing and Switching, Networking

2016 - 2016

Completed the CCNP Routing and Switching course, enhancing skills in routing and switching technologies.

University of Zimbabwe

Bachelor of Science, Computer Science

2013 - 2013

Earned a Bachelor of Science Degree in Computer Science and Mathematics, with a minor in Mathematics, focusing on both theoretical and practical aspects of computing.

University of Zimbabwe

Panduit Networking Infrastructure Essentials, Networking

2009 - 2009

Studied Networking Infrastructure Essentials, gaining skills in networking concepts and practices.

University of Zimbabwe

Cisco Information Technology Essentials, Information Technology

2009 - 2009

Completed the Cisco Information Technology Essentials in PC Hardware and Software course, focusing on foundational knowledge in PC hardware and software systems.