Open to opportunities

Wesley Thomas

@wesleythomas1

Message

I solve customer concerns through one-to-one consulting, clear communication, and supportive online and phone service.

United States

Message

What I'm looking for

I'm looking for a client-facing role where I can solve customer concerns through one-to-one support, clear communication, appointments, and a strong focus on long-term customer experience.

I've advised customers through Ingenio LLC's Keen platform, resolving concerns by phone, online chat, and one-to-one appointments. I guide clients through services and offerings while building repeat customer relationships.

My work is grounded in warm communication, detailed attention to relationships and person-of-interest situations, and a focus on customer satisfaction. I've also supported client lists, CRM activity, promotional offers, and ongoing appointments.

Earlier, I designed event concepts and built models at LEGOLAND Discovery Center, created seasonal installation drawings at American Christmas using Photoshop and AutoCAD, and delivered customer service at Whole Foods Market and DSW Shoes.

Experience

Work history, roles, and key accomplishments

Advisor | Consulting

Ingenio LLC

Sep 2018 - Jun 2026 (7 years 9 months)

Consult and give advice in solving customer problems and concerns on behalf of Ingenio LLC through the Keen platform and website app. Conduct online, phone, and chat sessions, arrange appointments, and build a client list over time to ensure excellent customer experience and satisfaction.