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Wendy UserWU
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Wendy User

@wendyuser9

I support e-commerce customers, creator campaigns, and AI data quality at scale.

Vietnam
Message

At ADVN Global Technology, I support 30+ e-commerce brands across Shopee, Lazada, Qoo10, and TikTok Shop, maintaining a 95% CSAT and a five-minute response-time KPI.

I now coordinate influencer and affiliate campaigns for US and Australian markets, recruiting 20+ creators weekly, overseeing 100+ video deliverables, managing Shopify affiliate operations, and coordinating payments. I enjoy resolving issues proactively and keeping creator partnerships moving smoothly from onboarding through campaign completion.

Alongside this work, I write SEO content for Australian businesses and evaluate AI and LLM outputs through data annotation, Search Quality Rating, and Personalized Ads Evaluation.

Experience

Work history, roles, and key accomplishments

AL
Current

Influencer & Affiliate Campaign Coordinator

ADVN Global Technology Co. Ltd

Nov 2025 - Present (9 months)

Recruit and onboard 20+ creators weekly for affiliate campaigns targeting US and Australian markets. Manage end-to-end creator partnerships, oversee 100+ weekly video deliverables, track campaign performance, manage Shopify affiliate operations, and coordinate creator payments.

AO
Current

Freelance SEO Content Writer & AI Data Annotator

Australian Clients | Appen | TELUS Digital | OneForma

Mar 2025 - Present (1 year 5 months)

Produce SEO-optimized blog content for Australian businesses by incorporating target keywords and on-page SEO best practices. Perform AI data annotation, LLM response evaluation, Search Quality Rating, and Personalized Ads Evaluation across multiple AI platforms.

AL

E-commerce Customer Support Executive

ADVN Global Technology Co. Ltd

Dec 2021 - Oct 2025 (3 years 10 months)

Managed customer support for 30+ brands across Shopee, Lazada, Qoo10, and TikTok Shop, consistently meeting a 5-minute response time KPI. Maintained a 95% CSAT by delivering timely, empathetic support and resolving order, delivery, refund, and escalation issues in collaboration with Singapore-based teams.

NJ

Export Sales Administrator

NAFoods Group JSC

Jun 2019 - Feb 2021 (1 year 8 months)

Managed export operations and documentation for 10+ B2B clients across Chinese-speaking markets. Coordinated 50+ annual export shipments with 90% documentation accuracy and zero compliance issues.

Education

Degrees, certifications, and relevant coursework

CU

Cần Thơ University

Bachelor of English Studies, English Studies

2013 - 2017

Bachelor of English Studies degree from Cần Thơ University from 2013 to 2017.

Tech stack

Software and tools used professionally

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