At O’Reilly Technology Services, I gather and validate requirements, translate business needs into technical specifications, and document process flows, data models, interfaces, and integrations for small- and medium-scale projects.
Previously at McKesson/Netsmart, I led solution support for financial software, used SQL to troubleshoot complex issues, created defects and knowledge articles, and served as a subject matter expert in Medicare Home Health and Hospice regulations. I also assigned work, mentored teammates, and partnered daily with development, QA, business analysts, leadership, and software engineers.
Across 15+ years in retail and healthcare technology, I’ve focused on improving clarity between stakeholders and delivery teams through Agile and Waterfall practices, requirements engineering, UAT, backlog prioritization, and SQL-driven analysis.
