I've led Agile software delivery and quality initiatives at Heathos, managing requirements, planning, development, testing, deployment, and production support across cross-functional teams. I monitored delivery metrics, managed risks and defects, and improved quality governance through Lean and continuous-improvement practices.
Across Florida Blue, Truist Bank, UnitedHealthcare, Anthem, Cognizant, and Xerox, I've translated business needs into system requirements, prioritized product backlogs, and helped teams deliver sprint-ready user stories. My work spans healthcare claims, underwriting, clinical letters, chatbots, Medicaid systems, and enterprise application enhancements.
I've used SQL to validate data integrity, investigate billing patterns, and perform quality reviews. I also bring hands-on experience with JIRA, Rally, TFS, Visual Basic, ABACUS, EDIFECS SpecBuilder, EDI transactions, and Agile delivery reporting.
I'm strongest when connecting product owners, developers, QA teams, and stakeholders around clear requirements, practical solutions, and reliable releases.
