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Wendy Molina

@wendymolina

Director of Operations at Foot & Ankle Doctors, Inc., standardizing workflows across podiatry and wound-care services.

At Foot & Ankle Doctors, Inc., I lead day-to-day operations for a podiatry and wound-care practice across office, hospital, and nursing-home settings. I support clinic workflows, provider schedules, patient access, and coordination of treatment plans.

I oversee operational staff, including hiring, onboarding, training, and performance management, and manage bi-weekly payroll through Paychex. I also support EMR, patient portal, online payment, and scheduling systems integration to improve front-office efficiency and patient communication.

At Restorix Health, I managed operational workflows for clinic and skilled nursing facility patients, and developed standardized workflows to improve case acceptance, staff productivity, and patient experience. Earlier, at Infiniti Health Inc., I managed operations across schools during the COVID-19 pandemic, including a team of over 100 employees and work across more than 20 schools.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Foot & Ankle Doctors, Inc.

Jun 2022 - Present (4 years 4 months)

Lead day-to-day operations for a high-volume podiatry and wound-care practice, supporting clinic workflow, provider schedules, patient access, and service delivery. Oversee multi-site staff, payroll, HR compliance, and operational systems integration.

Payroll Paychex HR Compliance HIPAA EMR Patient Portal Scheduling Corporate Trainer Performance Management Workflow Standardization Budgeting Vendor Management

Program Director

Restorix Health

Jul 2021 - Jun 2022 (11 months)

Managed operational workflows for over 1,000 clinic patients and 1,000+ SNF patients, ensuring efficient coordination of scheduling, patient flow, and documentation. Oversaw virtual staff operations, payroll, compliance, and performance metrics.

Payroll ADP HR Compliance Staff Management Scheduling Patient Flow Performance Metrics Workflow Standardization Vendor Management Facility Maintenance

Resident Advocate

Hope of the Valley Rescue Mission

Dec 2019 - Sep 2021 (1 year 9 months)

Oversaw 12 families within the facility, meeting with participants monthly to assess progress towards goals in Housing Stability Plans. Provided resources, emergency service referrals, and maintained documentation protocols.

Case Management HMIS Documentation Referrals Trauma Informed Care Problem Solving

District Operations Manager

Infiniti Health Inc.

Jan 2020 - Jul 2021 (1 year 6 months)

Managed over 100 employees and 20 schools in the SFV sector, overseeing behavioral and training. Collaborated with school districts and principals to create scheduling systems and ensure timely specimen collection.

Staff Management Scheduling Training Collaboration Problem Solving Decision making

Office Manager

Healogics Inc.

Jul 2018 - Jun 2020 (1 year 11 months)

Collaborated with healthcare providers to provide clinic and patient medical education. Managed CRM and EMR systems, coordinated revenue cycle aspects, and maintained patient communication and scheduling.

CRM EMR Revenue Cycle Management Scheduling Patient Communication Referral Management Customer Satisfaction

Office Manager

West Hills Plastic Surgery

Monitored patient referrals, scheduled surgeries with hospitals or surgery centers, and followed up with patients post-surgery. Maintained relationships with private insurance for verification and prior authorizations.

Surgery Scheduling Insurance Verification Prior Authorizations Patient Follow Up Marketing Social Media