Open to opportunities

Michelle Browne

@michellebrowne

Message

I lead multi-site healthcare operations, improving patient flow, staffing, compliance, and revenue-cycle readiness.

United States

Message

What I'm looking for

I'm looking to lead healthcare operations where I can strengthen multi-site workflows, develop accountable teams, improve patient flow and service, and partner with providers and leadership on compliance and operational performance.

I oversee daily operations for two specialty vein clinics at Metro Vein Centers, coordinating front-office, clinical, and procedural workflows to support efficient care delivery.

I lead physicians, vascular technologists, medical assistants, and patient service representatives across staffing, scheduling, onboarding, training, performance feedback, and patient service recovery.

Previously at Advanced Vascular and Interventional Center, I managed two locations serving more than 200 patients monthly and full-cycle accounts payable for 40+ vendors. I reduced repeat disciplinary concerns by 25%, reduced last-minute coverage issues and call-outs by 20%, and achieved annual vendor savings of up to 10%.

My background also includes patient access, insurance follow-up, and behavioral health support. I partner with providers and leadership to improve workflows, revenue-cycle accuracy, compliance, and the patient and employee experience.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

Metro Vein Centers

Sep 2025 - Present (1 year)

Oversee daily operations for two specialty vein clinics, coordinating front-office, clinical, and procedural workflows. Lead multidisciplinary teams and manage staffing, scheduling, patient flow, and operational priorities.

Healthcare Operations Multi Site Management Team Leadership Patient Flow Scheduling Staffing Onboarding Training Performance Management Revenue Cycle Management HIPAA OSHA Compliance Vendor Relations Workflow Improvement

Current

Behavioral Health Technician Assistant

Current

Cheyenne Center

Oct 2024 - Present (1 year 11 months)

Monitor clients in a residential behavioral-health setting and help maintain a safe, structured environment. Assist with activities of daily living and therapeutic routines, document observations, and escalate concerns appropriately.

Patient Monitoring Documentation Behavioral Health Safety Procedures

Office Manager / Accounts Payable

Advanced Vascular and Interventional Center

May 2015 - Sep 2025 (10 years 4 months)

Oversaw daily administrative operations for two locations serving more than 200 patients monthly. Managed full-cycle accounts payable for 40+ vendors, coordinated HR support for 15+ employees, and prepared operational and financial reports.

Accounts Payable Vendor Management Financial Reporting HR Support Onboarding Payroll Scheduling Staffing Process Improvement Negotiation Canva Website Content

Patient Access Team Lead

West Houston Medical Center / Parallon

Mar 2014 - May 2015 (1 year 2 months)

Led patient-registration operations and trained team members on documentation, quality, and service standards. Monitored wait-time and quality metrics and collaborated with nursing teams to improve patient flow.

Patient Registration Team Leadership Training Quality Metrics Patient Flow Compliance

Insurance Follow-Up Representative

Parallon Business Solutions

Jun 2011 - Mar 2014 (2 years 9 months)

Researched and resolved unpaid insurance claims by coordinating with payers, correcting account errors, and updating patient records. Reviewed explanations of benefits, investigated coding and billing issues, and collected outstanding balances.

Insurance Claims Revenue Cycle Management Billing Coding Payer Engagement Account Resolution