At Houston Methodist Orthopedics, Sports & Pain Management, I direct operations for four orthopedic clinics and 50+ employees. I partner with physicians and operational leaders on patient access, staffing, budgets, compliance, and performance.
I designed and implemented a standardized 24-hour patient callback and escalation process that contributed to a 35% increase in patient satisfaction. I also use patient experience, access, staffing, and operational KPIs to identify gaps and guide improvement plans.
Across my healthcare operations work, I’ve supported more than $250,000 in annual savings through workforce optimization and process improvements, and reduced employee turnover by 25% while improving retention by 17% through onboarding, coaching, and leadership development. I use Epic, Workday, LaborWorkx, and Excel-based reporting to support operational decisions.
