Wendy Fishlock

Managed Kraft Heinz's $150M global travel program, including policy, agencies, and technology optimization, while negotiating provider agreements with a focus on traveler safety and efficiency. Analyzed travel data, identified cost savings, and implemented global risk mitigation and employee tracking systems.

Designed and implemented a consolidated $75M global travel program across 40 operating companies. Managed vendor relationships, enforced travel policy, and optimized the Concur platform, achieving 55% year-on-year savings through T&E reporting and partner KPI efficiencies. Established a Global Risk Mitigation and international employee tracking system to ensure duty of care compliance.

Oversaw North and Latin American travel management customer portfolios for operational efficiency in support of Zeno's online booking tool. Identified partnership opportunities to boost online adoption and data optimization, driving process improvements for enhanced customer experience and satisfaction. Managed onboarding, administrative training, technical assistance, and end-to-end training, con

Managed global travel, meetings, and events for Ecolab/Nalco with a $350M annual budget, consolidating the global travel program including an online hotel brokerage. Strengthened relationships with global travel agencies and suppliers, established performance metrics, and led the development of a global emergency procedure policy and financial reimbursement compliance. Achieved $1.5M in captured t

Led Queensland Government, Australia Capital Territory (ACT) Government, and government-owned universities' online hotel brokerage programs. Coordinated emergency travel policies for multiple agencies during natural disasters, and identified, negotiated, and implemented partnerships with travel corporations and suppliers. Awarded Australia’s Business Travel Program of the Year and Premier’s Award

Oversaw Queensland Government's multiple contract management for Government Travel, travel systems, and hotel brokerage with a $175M annual travel expenditure. Managed service level priorities and operational services for 23 government departments and 54 government entities. Supervised infrastructure, application, MIS, and technology tools standardization, and led international supplier negotiatio

Developed market mix and revenue pricing strategies to meet budget targets in key Asia Pacific markets. Drove direct sales efforts to secure advance bookings from diverse markets. Managed strategic sales planning, monthly reports, and annual sales budget, expanding charter opportunities in China, India, Russia, and Japan.

Engaged in global executive sales and marketing activities focused on key commercial strategies, including cross-revenue domestic and international sales increases and fleet and route expansion. Lifted employee performance and airport operations through staff mentoring in best practice consulting and client servicing excellence. Successfully increased company growth from 790,000 to 1.5M annual pas

Completed a Certificate in Global Duty of Care: Safety, Health and Security for Travelers from the Institution of Occupational Health and Safety. This certification focused on ensuring the well-being and safety of travelers.

Achieved Certified Karrass Effective Negotiation from KARRASS Negotiating. This certification honed negotiation skills for various business contexts.

Earned a Diploma & Certificate IV's in Psychology, Life Coaching, and Business Coaching from the Australian Institute of Coaching. These qualifications provided expertise in personal and professional development.

Completed IATA Airline Finance & Accounting, Airline Management, Dangerous Goods, and Airline Fares and Tariffs 1-3 certifications from IATA Training. These programs provided comprehensive knowledge of airline operations and finance.

Completed a Master of Science in International Relations through Griffith University via Open University of Australia. This program enhanced my understanding of global political and economic dynamics.

Obtained a Bachelor of Science in Business Science from The Paul Merage School of Business at the University of California, Irvine. This degree provided a strong foundation in business principles and practices.