WENDY BULLOCK

Facilitated care for patients with kidney disease and heart diagnoses after being discharged from the hospital through communication and coordination. Coordinated services with nursing, dietician, and patient health advocate staff to eliminate the likelihood of patients returning to the hospital.

Answered multiple phone lines, scheduled appointments, and worked closely with other referral sources/offices/hospitals. Responsible for posting patient payments, addressing billing questions, acquiring prior authorization for tests, and filling the role of Medical Assistant when needed.

Assisted participants with receiving goods and services through Medicaid and helped them identify and access necessary services, including medical care, therapies, personal care, and respite care. Offered ongoing support to participants and their families, including education, information, and guidance on accessing resources.

Answered multiple phone lines, scheduled for Life-Skill Trainers weekly, and electronically entered LST visits into the company computer system. Filed documents into participant charts, scheduled transportation for participants, logged and delivered doctor orders, and assisted with the USDA food program.

Answered multiple phone lines, assisted customers with prescription needs, and completed audits through Excel as requested by pharmacists. Used a cash register, provided exceptional customer service, and filled/counted prescriptions when needed.

Managed office operations, including answering phones, filing charts, and handling patient referrals. Collected payments, called in prescriptions, and scheduled a team of 6-8 employees. Assisted the dentist with the Dental Outreach Program in local schools and posted payments for up to 10 clinic sites.

Completed high school education, gaining foundational knowledge and skills. This period focused on core academic subjects and preparing for future career paths.

Obtained Activity Director Certification, demonstrating specialized knowledge and skills in planning and implementing activities. This certification enhances the ability to engage and support individuals in various settings.