Open to opportunities

Wayne Ncube

@waynencube

Virtual Medical Assistant and sales professional specializing in HIPAA-compliant patient support, appointment scheduling, and appointment setting.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote role where I can support patients with HIPAA-compliant scheduling, insurance verification, and smooth communication—using my sales and administrative experience to help teams operate efficiently.

I’m a detail-oriented Virtual Medical Assistant with experience in appointment scheduling, patient communication, prescription requests, new patient registration, and insurance verification. I’m skilled at maintaining accurate medical Records and providing excellent customer service while ensuring patient confidentiality in a remote environment.

I also bring strong sales experience, including cold calls, lead generation, persuasion, negotiation & closing deals, and sales reporting & analysis. From freight sales through follow-ups and rate confirmations to handling patient call center/VOIP workflows and HIPAA-compliant communication, I focus on staying organized, resolving issues, and supporting healthcare teams efficiently.

Experience

Work history, roles, and key accomplishments

Media Scout & Sales

Ncubefx

Apr 2025 - Aug 2025 (4 months)

Contacted business owners via cold calls to introduce PR and media opportunities, build interest, and schedule Zoom consultations with PR consultants. Supported lead generation, negotiation, deal closing, appointment setting, and sales reporting.

Cold Calling Lead Generation Negotiation Deal Closing Appointment Setting Sales Reporting Customer Outreach

Virtual Medical Assistant

Inspire Health

Jan 2024 - Feb 2025 (1 year 1 month)

Handled inbound calls and routed inquiries, checked in patients, and communicated effectively with patients and office staff. Verified insurance benefits, scheduled appointments, collected copays/deductibles/coinsurances, and maintained HIPAA-compliant patient privacy via call center and VOIP systems.

VoIP Patient Check In Appointment Scheduling HIPAA compliance Patient Communication Word Outlook

Virtual Medical Assistant

Palai RCM / Seva Medcare

Feb 2023 - Dec 2023 (10 months)

Assisted US patients with appointment scheduling, prescription requests, and new patient registration. Performed insurance verification and provided patient communication and administrative support.

Patient Scheduling Patient Registration Insurance Verification Patient Communication Administrative Support Data Entry HIPAA compliance

Freight Sales & Coordination

NBP Technology LLC / OSTT Logistics

Feb 2020 - Jan 2023 (2 years 11 months)

Drove freight sales through cold calls and follow-ups, building lasting client relationships. Prepared rate confirmations, coordinated dispatch operations, and handled inquiries and issue resolution with CRM/data entry support.

Freight Sales Cold Calling Rate Confirmations Dispatch Coordination CRM Data Entry Appointment Scheduling Customer Relationship Management Issue Resolution