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Rachel Padlan

@rachelpadlan

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I streamline clinic operations, patient records, scheduling, and compliant virtual care support.

United Arab Emirates

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What I'm looking for

I'm looking to support a healthcare team through virtual clinical administration, accurate documentation, appointment coordination, patient communication, HIPAA-compliant record management, and process improvement.

I've supported clinical operations at Al Hendawy Medical Center LLC in Abu Dhabi, managing daily workflows, patient records, insurance documentation, and provider coordination.

I create and follow standardized procedures for scheduling, documentation, and patient communication while managing calendars, appointment setting, and follow-ups.

Earlier at New Medical Center Specialty Hospital, I handled EHR documentation, lab portals, telehealth platforms, patient follow-ups, insurance verification, and urgent-issue escalation.

I'm trained as a Medical Virtual Assistant in appointment scheduling, live scribing, medical transcription, prescription refill workflows, and HIPAA-compliant handling of PHI.

Experience

Work history, roles, and key accomplishments

Chief Medical Technologist & Lab Quality Manager

Al Hendawy Medical Center LLC

Jul 2011 - Nov 2025 (14 years 4 months)

Managed daily clinic workflows, ensured accurate patient records and HIPAA compliance, and developed standardized procedures for scheduling and documentation. Coordinated provider calendars, patient follow-ups, and insurance verification while overseeing the patient journey from booking to documentation.