Tangeni Tjirare

Provided on-demand technical and customer support for international clients, troubleshooting account, software, and device issues across multiple platforms. Delivered real-time assistance via chat, calls, and ticket systems.

Delivered aviation-related technical and customer support for Lufthansa Group operations, assisting with system errors, flight data, and operational communication. Supported load control teams with accurate, safety-critical information.

Provided Tier 1 network, SIM, and connectivity support, guiding non-technical users through step-by-step troubleshooting. Achieved strong KPIs in first-call resolution and response time.

Managed high-volume passenger enquiries with a 95% satisfaction rating, assisting with bookings, cancellations, itineraries, and account issues. Maintained fast, accurate service in a pressured airline environment.

Handled ticketing, billing, and account enquiries, contributing to strong customer satisfaction and accurate issue resolution.

Pursued a Bachelor of Arts in European Law School (LLB) but did not complete the degree.

Earned a Bachelor of Arts in Humanities from Stellenbosch University.

Completed the National Senior Certificate at Woodridge College.