WMWarhen Maas
@warhenmaas
Data Review Lead specializing in healthcare QA, process improvement, and analytics.
PhilippinesWhat I'm looking for
I am a Data Review Lead with a strong healthcare operations background who audits data, fixes broken flows, and coaches teams so metrics move in the right direction.
I own end-to-end review cycles—from defining sampling rules and QA scorecards to building reports and closing feedback loops with operations and clients. I turn raw ops data into weekly insights and executive readouts.
My work emphasizes process and SOP development, root-cause analysis, and measurable KPI improvements using tools like pivot tables, Power Query, Power BI, and SQL for basic reporting. I apply QA frameworks, VOC programs, and Six Sigma methods to drive corrective actions.
I enable teams through calibration sessions, coaching plans, and clear documentation, and I collaborate with stakeholders to surface risks early and implement changes without disrupting delivery.
Experience
Work history, roles, and key accomplishments
Process Specialist - Voice
Cognizant Technology Solutions Philippines, Inc.
Ran call audits per sampling plans, flagged compliance and accuracy issues, and maintained reports to surface actionable trends and refine audit frameworks and process documentation.
Data Review Lead
Cognizant Technology Solutions Philippines, Inc.
Led data review and support teams for healthcare accounts, improving QA accuracy and speed by tightening audit criteria and feedback loops and delivering weekly insights for leadership and clients.
Claims Customer Service Associate
Conduent
Resolved provider inquiries on claims, eligibility, and benefits, handled authorizations and enrollment questions, and maintained clean case notes to support operational accuracy.
Quality Analyst (VOC Specialist)
Conduent
Analyzed DSAT calls and claim-related contacts, delivered VOC training sessions for new hires, and consolidated evaluation data into action-oriented reports to align teams with client standards.
Education
Degrees, certifications, and relevant coursework
Warhen hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Warhen?
You can contact Warhen and 90k+ other talented remote workers on Himalayas.
Message WarhenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
