Oswald Antonio
@oswaldantonio
Data analyst specializing in workforce management, reporting automation, and financial risk insights.
What I'm looking for
I’m a data analyst who blends CRM and reporting with financial analysis, risk assessment, and root cause analysis to improve decision-making. Across my roles, I’ve owned workflow management and business process improvement, including direct communication with stakeholders and support for process accuracy and speed.
I’ve delivered measurable results by automating reporting and operations—creating an offline consolidation file that reduced task time from 4 hours to 1 hour, and implementing a system report that eliminated lost hours. I also improved handled forecast volume from 98% to 105%, collaborate with technology and operations teams, and lead a 5-member capability focus group by building onboarding and training decks for better performance.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Providence Financial and Insurance Services
Apr 2024 - Apr 2026 (2 years)
Managed CRM data and reports, performed data and financial analysis with risk assessments, and improved workflows through root-cause analysis and business process improvement projects. Helped launch a Smart Asset tool and built transaction templates to support accurate, faster processing.
Workforce Management Analyst
Accenture
Jul 2021 - Mar 2024 (2 years 8 months)
Owned task roster and schedule management across 2 sites (500+ headcount), including skill and roster alignment, attrition tracking, and weekly operations/client calls. Improved productivity by shifting revenue performance from 98% to 105% and reduced an offline consolidation task from 4 hours to 1 hour using Excel/VBA; led a 5-member capability focus group and created onboarding decks for new joi
Education
Degrees, certifications, and relevant coursework
Computer Site Institute INC.
2012 - 2015
Completed CRM workflow and Data Analyst training at Computer Site Institute INC. from 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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