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Wardah Tully

@wardahtully

Customer care professional at Hui'er hearing technology who supported clients with hearing impairments and helped them use and maintain hearing aids.

Tanzania

Message

What I'm looking for

I’m seeking to use my background in social welfare, interpersonal skills, and digital efficiency to deliver impactful customer support and administrative excellence.

At Hui'er hearing technology, I supported clients with hearing impairments and their families as they learned to use hearing aids, troubleshoot device issues, and arrange maintenance. I used clear articulation, visual aids, and written support to understand client needs and reduce misunderstandings.

At NSSF ubungo, I registered social security benefits members and verified eligibility while maintaining accurate documentation. At NSSF Headquarters, I tracked member files in the CFM system, prepared member statements, and assisted with department reports.

Experience

Work history, roles, and key accomplishments

Customer Care Officer

Hui'er Hearing Technology

Feb 2024 - May 2025 (1 year 3 months)

Provided empathetic and specialized support to clients with hearing impairments, ensuring clear and effective communication. Assisted clients and their families with hearing aid usage, troubleshooting, and maintenance.

Customer Support Empathetic Communication Problem Solving Microsoft Office Follow up Management

Benefits Officer

NSSF Ubungo

Jul 2022 - Oct 2022 (3 months)

Managed the registration process for social security benefits members, ensuring documentation compliance and data integrity. Verified member eligibility for various benefits, including maternity benefits.

Social Security Administration Data Integrity Compliance Documentation

Benefits Approval and Operating Department

NSSF Headquarters

Aug 2021 - Oct 2021 (2 months)

Received, logged, and tracked member files within the CFM system to ensure accurate record keeping. Generated member statements and assisted in preparing department reports for management.

Record keeping CFM System Reporting Microsoft Office