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Waqas Sami Khan

@waqassamikhan

Human Resources Manager at Zealous Group, experienced in full-cycle recruitment, employment contracts, and day-to-day HR operations.

Canada
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At Zealous Group, I worked as a Human Resources Manager, overseeing full-cycle recruitment, employment contracts, and day-to-day HR operations, including employee timekeeping and records management.

My recruitment work covered job postings, candidate screening, structured interviews, offer negotiation, and onboarding. I also drafted and administered employment contracts, ensuring accuracy and compliance with employment standards.

At Bredin Centre for Career Advancement, I worked as a Career Coach and Employment Specialist, connecting job seekers and students with employers and supporting successful placements. I coached job seekers on ATS-ready applications and resumes and used Canada's Skills for Success framework to assess employability and career readiness.

My experience also includes student services, career services, customer-facing roles, and administrative work across Canada, the UAE, and Saudi Arabia. I hold a Bachelor of Commerce in Human Resource Management from Swinburne University of Technology.

Experience

Work history, roles, and key accomplishments

AL

Student Services Support

Academy of Learning

Nov 2024 - Nov 2025 (1 year)

Provided student services support, assisting with student needs and administrative tasks.

SC

Career Services

Sundance College

Aug 2022 - Apr 2023 (8 months)

Provided career services support to students and job seekers.

AE

Tier-II Agent

Aerotek

May 2021 - Aug 2022 (1 year 3 months)

Handled escalated customer inquiries and provided advanced support.

CO

Seasonal Quality Evaluator

Concentrix

Oct 2020 - Feb 2021 (4 months)

Evaluated quality of customer service interactions during seasonal period.

CO

Call Center Agent

Concentrix

Jan 2020 - Sep 2020 (8 months)

Handled customer calls and provided support.

ET

Administrative Assistant

ETE

Mar 2017 - Jun 2018 (1 year 3 months)

Provided administrative support to the organization.

RT

Call Center Agent

RTA

Aug 2015 - Sep 2016 (1 year 1 month)

Handled customer calls and provided support.

Education

Degrees, certifications, and relevant coursework

TC

TEFL Certificate

TEFL Certificate, Teaching English as a Foreign Language

Completed a 120-hour TEFL certificate in Edmonton, AB, Canada in 2026.

TE

TEFL

TEFL Certificate, Teaching English as a Foreign Language

Completed a 120-hour TEFL certificate in Edmonton, AB, Canada in 2026.

Swinburne University of Technology logoST

Swinburne University of Technology

Bachelor of Commerce, Human Resource Management

Bachelor of Commerce in Human Resource Management from Swinburne University of Technology, Kuching, Sarawak, Malaysia, completed in 2015.

Swinburne University of Technology logoST

Swinburne University of Technology

Diploma, Accounting

Diploma in Accounting from Swinburne University of Technology, Kuching, Sarawak, Malaysia, completed in 2013.

Tech stack

Software and tools used professionally

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