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@wangariwanjohi
Customer-focused events professional with strong communication and brand-ambassador skills.
I am an energetic events and customer-service professional with hands-on experience as an event hostess, expo booth assistant, and brand ambassador across conferences, expos, and activation events in Nairobi. I consistently deliver welcoming guest experiences, represent brands professionally, and support operations from registration to on-site problem resolution.
My background includes a Bachelor in Public Policy and Administration and practical attachment experience at a teaching and referral hospital where I prepared reports, managed communications, and supported administrative workflows. I bring strong communication, time management, adaptability, and teamwork skills to roles that require client engagement and operational reliability.
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Work history, roles, and key accomplishments
Xado East Africa
Jan 2024 - Present (1 year 10 months)
Promoted Xado vehicle products at car events, demonstrated product benefits and interacted with customers to raise brand awareness and support marketing objectives.
Freelance / Various Expos
Jan 2023 - Present (2 years 10 months)
Engaged attendees, maintained booth presentation, and represented exhibitors professionally at agricultural, housing, energy and trade expos to drive lead generation and brand visibility.
Freelance / Various Events
Oct 2021 - Present (4 years 1 month)
Provided guest reception, seating assignments, complaint resolution, and frontline customer service at conferences, film screenings, corporate parties and festivals, improving attendee experience across multiple events.
Kenyatta University Teaching, Referral and Research Hospital
Jul 2022 - Sep 2022 (2 months)
Prepared reports, wrote meeting minutes, handled calls and document distribution, and assisted with nurses' rota and payroll report preparation during a three-month administrative attachment.
Absa
Jan 2023 - Present (2 years 10 months)
Supported Absa Mobitap activation at public events by educating customers, promoting products, and collaborating with sales and marketing teams to increase brand engagement.
International Film Festival
Jan 2022 - Present (3 years 10 months)
Welcomed and registered guests, directed attendees to venues, and supported event logistics for an international film festival to ensure smooth attendee flow.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Public Policy and Administration
2019 - 2023
Grade: Second Class Honors Upper Division
Completed a Bachelor in Public Policy and Administration, graduating with Second Class Honors Upper Division in December 2023.
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Grade: B plain
Completed secondary school education in November 2018, attaining a mean grade of B plain.
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