Open to opportunities

Emma Wekesa

@emmawekesa

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Event operations and conference producer skilled in stakeholder management, logistics, and customer success.

Kenya

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What I'm looking for

I seek roles focused on producing and improving conferences and events where I can manage speakers, streamline operations, and enhance attendee experience.

I am an events professional with hands-on experience producing conferences and managing festival front-of-house operations. I excel at stakeholder communication, speaker acquisition, and seamless on-site delivery.

In freelance and junior producer roles I improved email response rates, streamlined registration processes, and increased speaker and delegate databases through targeted outreach and market research.

My background includes customer service at scale, database and administrative improvements, and post-event research that informed strategic objectives. I am efficient with calendar management, Microsoft Office, Salesforce prep, and promotional content creation.

I bring a collaborative, detail-oriented approach and a record of measurable improvements in event operations, attendee satisfaction, and promotional reach—ready to contribute to ambitious event programs.

Experience

Work history, roles, and key accomplishments

Freelance Event Coordinator

Insurtech Insights

Feb 2025 - Apr 2025 (2 months)

Coordinated virtual and hybrid events, improving speaker and delegate email response rates by 50% and streamlining registration to reduce queueing time by 45%. Managed delegate databases and marketing materials to increase event reach and database quality.

Event Coordination Whova Canva Database Management Customer Service

Junior Conference Producer

Delinian - Women in Tech World Series

Jun 2024 - Dec 2024 (6 months)

Conducted market research and secured industry speakers, identifying three new market opportunities and increasing the speaker database by 30% for the 2025 event calendar. Supported agenda and content planning for tech-focused conferences.

Market Research Speaker Acquisition Event Programming Stakeholder Management Competitor Analysis Outreach Event Promotion

Front of House Volunteer

Faversham Literary Festival

Feb 2022 - Feb 2022 (0 months)

Managed registrations and merchandise sales, assisted with stage setup across 10 areas, and supported visiting authors to improve event coordination and partner relations by ~15%.

Merchandise Customer Support

Front of House Assistant

Africa Writes Book Festival

Oct 2020 - Oct 2020 (0 months)

Provided guest services and session monitoring for audiences of 50+, improving event timing and partner rapport by 15% and enhancing event coordination through setup support.

Guest Service Microphone Runs Time Management Customer Relations

Legal Intern

National Oil Corporation of Kenya

Jun 2019 - Sep 2019 (3 months)

Supported legal department with email communications, report and minute writing, and database reorganization, expediting file retrieval by 90% and improving departmental efficiency and procurement timelines.

Legal Research Report Writing MS Office Outlook Database Management Minute Taking Administrative Support

Front of House Assistant

Festival (Front of House)

Aug 2022 - Present (3 years 3 months)

Provided front-of-house customer service across multiple festivals, resolving 95% of customer issues and reducing registration processing time from four minutes to 2.5 minutes. Supported event setup and promoted festival awareness.

Customer Service Promotional Marketing Communication POS

Education

Degrees, certifications, and relevant coursework

University of Kent

Bachelor of Arts (Hons), English Literature and Journalism

2020 - 2023

Grade: Upper second-class (2:1)

Activities and societies: Student Representative (2020-2021); department essay featured on the department website; produced digital marketing materials for events; contributed to event promotion using Canva and Whova.

Completed a Bachelor of Arts (Hons) in English Literature and Journalism with an upper second-class (2:1) and undertook a final-year dissertation on TikTok and online trends.