Open to opportunities

Aurelia Kithinji

@aureliakithinji

Message

Results-driven Events Manager with expertise in quality analysis.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my event management skills while fostering client relationships and enhancing service quality.

I am a passionate Events Manager and Coordinator with extensive experience in planning and executing high-profile events. My journey began with a Bachelor of Science in Events and Convention Management, which laid the foundation for my career in this dynamic field. I thrive on optimizing processes and ensuring that every event not only meets but exceeds client expectations.

Throughout my career, I have successfully managed a variety of events, from corporate gatherings to private celebrations. My role as an Events Manager at Swan Tales KE has allowed me to develop innovative solutions that enhance client engagement and satisfaction. I pride myself on my ability to coordinate seamlessly with vendors and clients, ensuring that every detail is meticulously planned and executed.

In addition to my event management skills, I have a strong background in quality analysis and customer service. I have implemented strategies that significantly improved service efficiency and have a keen eye for detail when it comes to content moderation and digital safety. I am committed to delivering outstanding experiences and fostering strong relationships with clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

Teleperformance Kenya

Nov 2023 - Present (1 year 7 months)

As a Quality Analyst, I monitored and evaluated customer interactions to ensure compliance with quality standards and provided feedback and coaching to enhance team performance. I also analyzed trends and generated reports to improve operational efficiency and collaborated with management on quality improvement initiatives.

Quality Analyst Performance Monitoring Data Analysis Reporting Coaching Process Improvement Compliance Customer Service Team Collaboration Efficiency Improvement

Current

Events Manager and Coordinator

Current

Swan Tales KE

Jan 2024 - Present (1 year 5 months)

As an Events Manager and Coordinator, I oversee the planning and execution of private and corporate events, coordinating with vendors, suppliers, and clients to ensure seamless experiences. I also generate and execute creative décor ideas to enhance event aesthetics and manage on-site logistics and guest experiences.

Event Planning Coordination Décor Conceptualization Budgeting Client Management Vendor Management Logistics Management Problem Solving Team Leadership Communication

Part-time Events Coordinator and Planner

Event House Limited

Jul 2018 - Dec 2023 (5 years 5 months)

As a Part-time Events Coordinator and Planner, I was responsible for coordinating various events, ensuring smooth execution from conception to completion. I collaborated with clients and suppliers to meet event objectives and enhance guest satisfaction.

Event Coordination Event Planning Client Relations Supplier Management Budget Management Problem Solving Communication Negotiation

Content Moderator

Teleperformance Kenya

Jul 2022 - Oct 2023 (1 year 3 months)

As a Content Moderator, I reviewed and moderated user-generated content for compliance with platform policies, identifying and removing inappropriate or harmful content to maintain digital safety. I also reported content trends and suggested policy enhancements, collaborating with internal teams to uphold platform integrity.

Content Moderation Digital Safety Trend Analysis Reporting Collaboration User Experience Problem Solving Communication

Customer Service Representative

Teleperformance Kenya

May 2021 - Jun 2022 (1 year 1 month)

As a Customer Service Representative, I provided support to customers, resolving inquiries and issues to ensure high levels of satisfaction. I maintained accurate records of interactions and contributed to a positive customer experience.

Customer Service Client Management Communication Data Entry Problem Solving Active Listening Empathy CRM Software Team Collaboration

Intern – Sales, Marketing, and Public Relations

Safari Park Hotel and Casino

Jun 2017 - Sep 2017 (3 months)

As an Intern in Sales, Marketing, and Public Relations, I assisted in developing marketing campaigns and promotional materials. I supported public relations efforts and contributed to sales initiatives, gaining practical experience in hospitality marketing.

Sales Support Marketing Campaigns Public Relations Promotional Materials Client Communication Market Research Data Entry Team Collaboration Hospitality

Part-time Student Events Volunteer

Kenyatta International Convention Centre (KICC)

Apr 2015 - Jun 2017 (2 years 2 months)

As a Part-time Student Events Volunteer, I assisted with various aspects of event coordination and execution, ensuring smooth operations. I supported event staff and contributed to positive attendee experiences.

Event Coordination Customer Service Team Collaboration Problem Solving Communication Time Management