Open to opportunities

Wanda Addison

@wandaaddison

Message

Detail-oriented payments and claims processor with strong reconciliation skills.

United States

Message

What I'm looking for

I seek a role focused on payment adjustments and claims reconciliation in a compliant, collaborative environment where I can apply accuracy, customer service, and process-improvement skills.

I am a detail-oriented payments and claims professional with extensive experience in claims processing, payment reconciliation, data entry accuracy, and customer-facing roles across government and utilities sectors. I have maintained secure data handling under Government Clearance (PIV/CAG Card) while processing high volumes of transactions and ensuring regulatory compliance.

I consistently deliver accurate financial reporting and strong customer service, having reconciled accounts, processed claims and payments, and supported administrative and recovery operations. I hold certifications in COVID tracing, HIPAA, and am a licensed Notary Signing Agent, demonstrating my commitment to compliance and professional development.

Experience

Work history, roles, and key accomplishments

Intake Specialist

Signature Performance

Apr 2022 - Dec 2024 (2 years 8 months)

Entered and verified veteran demographic and insurance information with high accuracy and processed emergency visit approval notifications ensuring federal compliance; handled high-volume inbound calls providing professional customer service.

Claims Processing Data Entry Customer Service Oracle Azure

Covid-19 Tracer

Navient – Xtend Healthcare

Jan 2021 - Apr 2022 (1 year 3 months)

Documented patient demographics and health data into state systems for the Tennessee Department of Health and guided patients through protocols while maintaining accurate records and strong customer support.

Data Entry Contact Tracing Customer Service COVID Tracing

Routes and File Clerk Dispatcher

Memphis Light, Gas and Water

Aug 2012 - Jan 2021 (8 years 5 months)

Dispatched field representatives, updated payment and service systems, collected and reconciled daily customer payments, and served as a customer service liaison addressing billing and service inquiries.

Dispatching Customer Service Claims Processing Financial Reporting Time Attendance

Claims Processor

Memphis Light, Gas and Water

Entered payments to reconcile accounts, processed claims for damaged equipment with accurate recovery cost calculations, and interviewed claimants to support division cost recovery.