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Wallace Chen

@wallacechen

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Experienced Solutions Architect specializing in cloud data platforms.

Australia

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What I'm looking for

I am looking for opportunities that allow me to leverage my expertise in cloud data solutions while fostering collaboration and innovation within a forward-thinking team.

I am an experienced Solutions Architect with over 10 years of expertise in designing modern data platforms and transforming enterprise business intelligence. My journey has been marked by a passion for enabling cloud-native analytics across hybrid environments, where I have successfully led customer-facing architecture roles. My deep technical knowledge encompasses data modeling, cloud warehouse integrations, and workflow automation, allowing me to deliver scalable solutions that meet diverse business needs.

Throughout my career, I have been dedicated to advancing customer adoption of analytics engineering best practices. I have collaborated with various stakeholders to ensure high availability and security in cloud migrations and architecture design. My work with strategic enterprise clients across ANZ and Asia has equipped me with the skills to drive retention and adoption through tailored workshops and proactive engagements. I thrive in environments that foster collaboration and innovation, and I am eager to contribute to teams that prioritize data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Senior Cloud Architect

Qlik Australia

Oct 2022 - Apr 2025 (2 years 6 months)

Led cloud transformation initiatives and solution architecture planning for strategic enterprise clients across ANZ and Asia, ensuring secure, scalable, and high-performing deployments on Qlik Cloud and hybrid infrastructures across APAC. Designed scalable and secure data architectures on Qlik Cloud and hybrid models, supporting enterprise data governance and compliance.

Cloud Migration Solution Architecture Qlik Data Governance Data Compliance Azure AWS AliCloud

Customer Success Engineer & Cloud Architect

Qlik Australia

Aug 2021 - Oct 2022 (1 year 2 months)

Worked alongside customer success managers to provide system architecture and development strategy advice to Qlik's most advanced customers, ensuring timely, successful, scalable, and secure implementations. Performed deep-dive assessments and optimization of data pipelines and analytics environments, delivering tailored solution architecture plans for hybrid cloud environments.

Systems Architecture Data Pipelines Analytics Environment Customer Success

Qlik Consultant

Self Employed Business

Nov 2020 - Aug 2021 (9 months)

Worked alongside Qlik Australia and Qlik partners for Qlik application development, fine-tuning, platform deployment, upgrade, and support. Delivered services and projects including Qlik Dashboard development, Qlik Data Transfer to Qlik Cloud solution design, and QlikView Application maintenance.

Qlikview Qlik Dashboard Development Performance Tuning Troubleshooting

Qlik Sense Consultant

AMP Limited

Nov 2020 - Apr 2021 (5 months)

Worked closely with the Review and Remediation data team to ensure Qlik Sense dashboards aligned with business needs. Created associative data models across diverse data sources and designed report interfaces in collaboration with internal business stakeholders.

Qlik Data Modeling UI UX Design Data Validation Qlik Nprinting API Integration PostgreSQL Salesforce

Implementation Consultant & Solution Architect

Qlik Australia

Mar 2017 - Jul 2020 (3 years 4 months)

Provided technical solutions based on customer resources, developing, deploying, integrating, and supporting Qlik products with customer enterprise systems. Led Qlik Sense HA deployments and legacy QlikView migrations for major clients, delivering end-to-end BI solutions.

Technical Solutions Qlik System Integration Qlik Sense HA Geoanalytics SSO

Senior Technical Support Engineer

Qlik Australia

Jan 2011 - Mar 2017 (6 years 2 months)

Provided technical support for Qlik products through phone, email, and remote access, coordinating issue escalation and proactive follow-ups. Mentored new hires and contributed to top-tier customer satisfaction ratings, writing over 50 knowledge articles.

Technical Support Qlik Customer Satisfaction Qlikview

IT Support Officer & Admin Section Head

HSBC Bank (China) Company Limited

Mar 2007 - Apr 2010 (3 years 1 month)

Managed IT support operations and administrative functions for the Qingdao Branch. Ensured smooth functioning of IT systems and provided essential administrative oversight.

IT Support Administration System Management Technical assistance

Education

Degrees, certifications, and relevant coursework

Coventry University

Bachelor's degree (Honor), Computer Science

Grade: Honor

Completed a Bachelor's degree with honors in Computer Science. This program provided a strong foundation in various computing principles and practices.