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Wajed Pasha

@wajedpasha

Business Performance & Administration Manager at Maersk Tankers who directed an office transition and automated MIS reporting.

India

Message

At Maersk Tankers, I manage workplace operations, people operations, and a 15-member team. I directed an office transition and entity separation with minimal business disruption, and coordinated a return-to-office plan that reached 85% workforce occupancy within one month.

I also lead automation of MIS reporting and dashboards, improving reporting accuracy and reducing manual work. My work includes vendor governance, budget control, and employee experience initiatives, including implementing a digital rewards and recognition platform.

Previously, at MAERSK GLOBAL SERVICE CENTRE, I developed performance scorecards across teams in Mumbai, Singapore, and Copenhagen and automated reporting. At ECLERX SERVICES PVT. LTD, I managed reporting for global technology clients and developed BRDs and SOPs to standardize workflows.

Experience

Work history, roles, and key accomplishments

Current

Business Performance & Administration Manager

Current

Maersk Tankers

Jan 2018 - Present (8 years 10 months)

Manage a 15-member team across facilities, front office, and support services, overseeing end-to-end office administration including facilities, security, travel, and vendor services. Led office transition and entity separation with minimal disruption, and executed post-COVID return-to-office plan achieving 85% workforce occupancy within one month.

Facilities Management Vendor Management Budgeting Cost Control Business Continuity Planning Process Improvement Automation MIS Reporting Stakeholder Management Team Leadership Employee Engagement Travel Management Security Operations

Business Performance Analyst

Maersk Global Service Centre

Dec 2012 - Dec 2017 (5 years)

Developed and maintained performance scorecards across global teams in Mumbai, Singapore, and Copenhagen. Automated reporting processes using BI tools, improving data accuracy and reducing manual effort, and improved team efficiency by 8-10% through process improvements.

Business Intelligence Data Analysis Performance Metrics Process Improvement Reporting Automation

MIS Analyst

Eclerx Services Pvt. Ltd

Aug 2010 - Jun 2012 (1 year 10 months)

Managed sales and performance reporting for global technology clients, acting as single point of contact for client requirements and escalations. Developed BRDs and SOPs to standardize workflows and prepared quarterly business reviews.

MIS Reporting Client Management Business Requirements Documentation SOP Development Data Analysis

Senior Debt Management Officer

HSBC Operations

Nov 2007 - Jul 2010 (2 years 8 months)

Managed MIS reporting and performance tracking for collections portfolios across India. Supported dialler operations, data quality improvements, and customer escalations.

MIS Reporting Collections Management Data Quality Customer Escalation Handling