waheed ali
@waheedali1
I keep enterprise IT systems reliable through hands-on support, troubleshooting, and cloud administration.
PakistanWhat I'm looking for
At Creative Networks, I support IT infrastructure for more than 1,000 corporate client accounts, administering Microsoft 365, enterprise applications, and secure cloud backup services. I diagnose hardware, software, and cloud application issues to reduce downtime and maintain SLA standards.
Previously, I resolved network, peripheral, software, billing, and account escalations across Broadpeak Tech, Ezhire, and IBEX. I translate technical problems into clear guidance for customers while partnering with technical teams and vendors to improve system stability.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Creative Networks
May 2024 - Present (2 years 4 months)
Provided comprehensive IT infrastructure support to over 1,000 corporate client accounts, ensuring seamless administration of Office 365, enterprise applications, and secure cloud backup services. Proactively diagnosed and resolved hardware, software, and cloud application errors, reducing system downtime and maintaining SLA standards.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
Bachelor of Arts, Arts
Bachelor of Arts (Associate Degree) from Allama Iqbal Open University, graduated in 2024.
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring waheed?
You can contact waheed and 90k+ other talented remote workers on Himalayas.
Message waheedGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
