Waheart Nyora

Managed client account records and contract files, prepared formal correspondence, quotations, and agreements, and coordinated internal departments to deliver client requirements. Maintained accurate CRM and reservations records, scheduled client meetings and site visits, supported billing follow-up and payment tracking, and produced periodic account and activity reports.

Supervised daily operations of sales and reservations office functions, coordinated client communications, contracts, and documentation, and prepared proposals, reports, and quotations with tight turnaround timelines. Maintained client records, coordinated meetings and stakeholder engagement events, followed up on invoices and outstanding payments, and supported management with planning and report

Managed client account records and contract files, prepared formal correspondence, quotations, and agreements, and coordinated internal departments to deliver client requirements. Maintained accurate CRM and reservations records, scheduled client meetings and site visits, supported billing follow-up and payment tracking, and produced periodic account and activity reports.

Managed corporate booking records, contracts, and event documentation, coordinated conferences, workshops, and group programs logistics, and supported the General Manager as Personal Assistant with scheduling and correspondence. Prepared reports, maintained reservation and client databases, processed quotations and invoices, and handled client inquiries and service issues.

Managed front office administration and records, handled incoming communications and official correspondence, logged bookings and maintained accurate system records, and managed guest/client complaints and resolution tracking.

Managed high-volume switchboard and communications desk, logged incoming invoices and correspondence, maintained telephone and contact records, and supported document handling and confidential files. Provided administrative support to management staff.

Managed reservations database and booking records, coordinated guest logistics and schedules, handled email, phone, and agent communications, and entered and updated system records accurately. Supported operations and duty management when assigned.

Managed office reception and administrative duties, maintained filing and document tracking systems, coordinated passport and embassy documentation processes, and handled mail, email, and client correspondence. Supported recruitment documentation processing.

Completed the Hospitality Revenue Management Proficiency Programme in 2023.

Participated in the Ignite Leadership Training Programme from 2019 to 2021.

Earned a Diploma in Front Office Management & Administration from 2007 to 2008.

Completed a Certificate in Computer Packages in 2006.