Open to opportunities

Rabih Rizkallah

@rabihrizkallah

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IT support specialist bridging cybersecurity and business goals to deliver reliable systems.

Lebanon

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What I'm looking for

I’m looking for a role where I can own IT infrastructure and security, lead end-user support, and drive disaster recovery planning—while using my business and client-relation experience to deliver reliable, high-quality results under pressure.

I’m a results-driven professional with a dual background in Information Technology and Business Administration. I manage IT infrastructure, cybersecurity, and systems while also bringing business management, client relations, and organizational leadership to every engagement.

Since Jun 2022, I’ve served as an Information & Technology Support Specialist, managing IT infrastructure, addressing system failures, and supporting firewall security to keep operations running. I provide end-user support for B2B and B2C clients, train staff on new systems and processes, maintain IT documentation and manuals, and coordinate disaster recovery planning and execution to minimize downtime and data loss.

Alongside my IT work, I’m the Founder & Owner of an IT solutions company, where I lead business development and client relations, handle strategy and budgeting, and deliver tailored IT and software solutions that improve clients’ operational performance. Earlier roles in service coordination and administrative support strengthened my ability to manage stakeholders, ensure timely delivery, and keep reporting and documentation accurate.

Experience

Work history, roles, and key accomplishments

Current

Information Tech Support Specialist

Current

MIDEAST Assistance International S.A.L

Jun 2022 - Present (4 years 1 month)

Managed IT infrastructure and addressed system failures and firewall security to ensure uninterrupted operations. Provided end-user support, trained staff on new systems, maintained IT documentation, and coordinated disaster recovery and vendor updates.

IT Infrastructure Management Cybersecurity Firewalls end user support Juniper Disaster Recovery Planning Troubleshooting IT documentation Vendor Patching And Updates

Current

Founder & Owner

Current

MesxlitySolutions.com

Jan 2022 - Present (4 years 6 months)

Founded and managed an IT solutions company. Directed business development and client relations, managed operations and procurement, and oversaw website management and reporting.

Business Development Client Relations Budgeting Operations Management Team Leadership Website Management

Senior Assistance Coordinator

MIDEAST Assistance International S.A.L

Apr 2022 - Jun 2022 (2 months)

Coordinated high-level client support operations and managed service provider relations. Verified contracts and guarantees, prepared management reports, and coordinated stakeholder communication for seamless service delivery.

Provider Relations Guarantee Preparation Stakeholder Management Reporting

Assistance Coordinator

MIDEAST Assistance International S.A.L

Sep 2018 - Apr 2022 (3 years 7 months)

Delivered client assistance for medical and travel insurance services. Managed communication with clients and service providers, coordinated assistance cases, and monitored and tracked cases to maintain service quality.

Coordinating Assistance Processes

Administrative Sales Assistant

Fidelity Assurance & Reinsurance Co. S.A.

Jan 2016 - Jan 2017 (1 year)

Supported sales operations through administrative and reporting tasks, including policy issuance and renewals. Coordinated with management and brokers to help ensure client satisfaction.

Administrative Sales Support Policy Issuance Renewals Reporting