Wachinee Plubplueng

Owns customer issues end to end as first point of contact in a six-person SaaS team, coordinating with product and engineering across time zones. Reviews AI-generated ticket replies for accuracy and intent, and built a self-initiated Excel tracker of recurring issue categories.

Translated and proofread documents across languages, full-time from 2016 to 2018 during an international relocation.

Triaged a high volume of tickets in Zendesk and Zoho Desk across shifts, escalating security issues immediately. Diagnosed WordPress backup and migration issues across varied server and hosting setups, working with engineering to identify and fix recurring product issues.

Coordinated board and shareholder meetings, ensured governance compliance, and liaised with regulators, auditors, and advisors for a publicly listed company.

Specialised in intellectual property: handled trademark and patent applications, reviewed commercial contracts, and advised international clients.

Customer Success Fundamentals and Customer Success Advanced Concepts certifications from CustomerSuccessU, completed in 2026.

Claude Certified Associate – Foundations certification from Anthropic, completed in 2026.

Google IT Support Professional Certificate from Coursera, completed in 2022.

Postgraduate Diploma in International Business and Commercial Law from the University of Manchester, United Kingdom, completed from 2011 to 2012.

Bachelor of Laws (LLB) from Thammasat University, Bangkok, Thailand, completed from 2006 to 2010.