Open to opportunities

Vuyolwethu Mamba

@vuyolwethumamba

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Dedicated hotel management professional focused on enhancing guest experiences.

Eswatini

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What I'm looking for

I am looking for a role that allows me to leverage my skills in hotel management and customer service, while also providing opportunities for professional growth and development.

I am a passionate hotel management professional with an Associate Degree in Hotel Management and a MINI-MBA Diploma. My career has been dedicated to developing strategies that enhance guest experiences and improve operational efficiency. I believe in the power of second chances and strive to help individuals achieve a better quality of life through exceptional service.

Throughout my career, I have honed my skills in customer service, human resource management, and strategic operations. My experience at Happy Valley Hotel and Mdzimba View has equipped me with the necessary tools to lead teams effectively and foster a positive work environment. I am committed to continuous learning and growth, always seeking new challenges to further my expertise in the hospitality industry.

Experience

Work history, roles, and key accomplishments

Hotel Manager

Happy Valley Hotel

Jan 2018 - Dec 2020 (2 years 11 months)

Managed hotel operations, ensuring high standards of customer service and efficient management of resources. Developed strategies to enhance guest experiences and improve hotel profitability.

Hotel Management Customer Service Strategic Planning Team Leadership Business Analytics Operations Management Communication Skills Problem Solving Financial Management

Assistant Manager

Zulwini Mdzimba View

Jan 2017 - Jan 2018 (1 year)

Assisted in managing daily operations, focusing on customer satisfaction and staff training. Implemented marketing strategies to attract new guests and retain existing ones.

Customer Service Staff Training Marketing Strategies Operations Management Communication Skills Team Collaboration Problem Solving Strategic Planning Business Development

Intern

Riders Ranch

Jan 2016 - Jan 2017 (1 year)

Gained hands-on experience in hotel operations, assisting with guest services and administrative tasks. Developed foundational skills in hospitality management.

Customer Service Administrative Support Communication Skills Teamwork Problem Solving Time Management Marketing

Education

Degrees, certifications, and relevant coursework

IBM International University

MINI-MBA Diploma, Business Management

2020 - 2020

Grade: 9.0

Completed a MINI-MBA Diploma, enhancing business management skills and strategic thinking.

Limkokwing University of Technology

Associate Degree, Hotel Management

2016 - 2016

Grade: 9.0

Completed an Associate Degree in Hotel Management, focusing on strategies to develop and expand existing management practices to help people achieve a better quality of living.