At TCS, I lead day-to-day NOC operations for JPMorgan Chase, guiding 21 network engineers through escalations and Priority 1 and Priority 2 incident resolution. I troubleshoot Layer 2/Layer 3 failures, coordinate data center hardware replacements, and lead joint troubleshooting with Cisco TAC and telecom vendors.
Across AT&T, Telstra Programmable Network, and multi-client environments, I've supported service-provider networking, SD-WAN, cloud connectivity, IPVPN, and MPLS services. I build and operate reliable networks using BGP, OSPF, IS-IS, VMware VeloCloud, Cisco vManage, Azure ExpressRoute, AWS Direct Connect, and monitoring tools including Grafana, LogicMonitor, Kibana, Nagios, and Alerta.
