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Avinash Khatri

@avinashkhatri

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Product Specialists team lead at PriceLabs, cut First Response Time by 30%.

India

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At PriceLabs, I lead a team of product specialists across Europe and India, using team analytics to make performance trends more transparent. I streamlined processes with Slack, Zoho CRM, and Zapier, reducing First Response Time by about 30% and achieving a 95% Customer Satisfaction score.

At Fabhotels, I led the launch of Travelplus, which achieved threefold month-over-month growth in revenue and adoption. Earlier, at Better.com, I managed operations teams and helped launch projects and process improvements, including a Rapid Response team that reduced turnaround time by 25%.

Experience

Work history, roles, and key accomplishments

Current

Team Lead – Product Specialists (Europe and India)

Current

PriceLabs

Apr 2024 - Present (2 years 6 months)

Led and managed a team of 32 product specialists across Europe and India, overseeing KPIs and TAT for customer success. Developed team analytics for transparency and streamlined operations using Slack, Zoho CRM, and Zapier, reducing First Response Time by ~30% and achieving a 95% CSAT score.

Team Leadership KPI Management Analytics Forecasting Slack Zoho CRM Zapier Revenue Management Customer Success

Manager – Growth & Strategy (Founder’s Office)

Fabhotels

Apr 2022 - Mar 2024 (1 year 11 months)

Streamlined B2B onboarding and credit collection processes for 300 corporate clients, enhancing monthly collection by 25%. Initiated and led the B2B inside-sales team, achieving a 30% revenue boost and improved Travelplus adoption by 20%.

B2B Operations Strategy Project Management Inside Sales Product Launch Zoho CRM Sales Automation Cross functional Leadership

Manager - Operations

Better.com

Dec 2018 - Mar 2022 (3 years 3 months)

Led and managed a team of 12 team leads and 150 analysts, overseeing KPIs, TAT, and SLAs, achieving a 20% increase in operational efficiency. Collaborated with US leadership to launch projects, improving project completion rates by 25%.

Operations Management Leadership KPI Management Project Management Jira Cross Functional Collaboration

Team Lead - Operations

Better.com

Supervised KPIs and mentored a team of 8 analysts, monitoring TAT and SLAs. Led the borrower and investor dispute desk for prominent institutions, maintaining escalations below 5% and pioneered the Rapid Response team, reducing TAT by 25%.

Team Leadership Mentorship KPI Management Dispute Resolution Program Launch Performance Metrics

Analyst - Operations

Better.com

Utilized advanced methodologies including sales comparison, cost approach, and paired market data analysis to derive property values, achieving a 15% reduction in disputes. Conducted in-depth analysis of appraisal reports using tools such as Collateral Underwriter Score and Real View Score.

Real Estate Valuation Risk Analysis Collateral Underwriter Score Real View Score DTI LTV Data Analysis