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Vladyslav Hrysiuk

@vladyslavhrysiuk

Junior anti-fraud analyst focused on case investigations, accurate documentation, and transaction monitoring in fintech.

Georgia

Message

What I'm looking for

I’m seeking to apply a structured, detail-focused approach to transaction monitoring, fraud alerts, and compliance case reviews in fintech.

At NDA Company, I investigated complex, high-priority support incidents, consolidated case details, and coordinated resolutions with L3 teams, developers, and external vendors. I also prioritized L1/L2 cases and reviewed ticket quality and escalation notes.

At HashTraffic, I reviewed campaign metrics and prepared reports with recommended actions. I’ve also managed CRM permissions and system configurations, and I’m seeking to apply this experience to transaction monitoring, fraud alerts, and compliance case reviews in fintech.

Experience

Work history, roles, and key accomplishments

L1 Support Manager

NDA Company

Jul 2025 - Mar 2026 (8 months)

Investigated complex and high-priority support incidents, coordinated resolution with L3 teams, developers, and external vendors. Prioritized and tracked cases across L1/L2 queues, maintained documentation, and supported onboarding and workflow improvements.

incident investigation Case Documentation Prioritization Escalation Management Jira Service Management Zendesk CRM Systems Knowledge Base Management

Digital Traffic Manager

HashTraffic

Jan 2025 - Apr 2025 (3 months)

Reviewed campaign metrics (CTR, CPC, CPM, ROI), identified performance changes, and prepared reports with recommended actions. Coordinated tasks with creative teams and checked output against agreed requirements.

Campaign Analytics CTR CPC CPM ROI Reporting Coordination

System Administrator

NDA Company

Apr 2024 - Dec 2024 (8 months)

Managed CRM user permissions, remote access, and system configurations; handled access-related requests and troubleshooting. Diagnosed software, connectivity, and account issues and documented resolutions.

User Permissions Remote Access System Configuration Troubleshooting Documentation