Open to opportunities

Milena Theron

@milenatheron

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TESOL-certified ESL teacher with strong customer service and instructional experience.

Serbia

Message

What I'm looking for

I am seeking roles where I can teach English or support learners while using my strong customer-service, communication, and organizational skills in a collaborative environment.

I am a TESOL-certified ESL teacher with extensive experience delivering online and in-person lessons for learners of all ages, focused on developing reading, writing and conversational skills.

Throughout my career I have combined teaching with customer-facing roles—working in call centres, reception, administration and bookkeeping—which honed my communication, relationship-building and organizational abilities.

I design tailored progress reports, adapt lessons to individual needs, and emphasize active reading and structured writing development; I have successfully taught children and teenagers across multiple cultural contexts.

I bring a friendly, adaptable approach, a detail-oriented work ethic, and a passion for supporting learner development and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

CrewCare

Nov 2024 - Sep 2025 (10 months)

Managed inbound and outbound customer calls, conducted sales outreach, and qualified leads to support business growth and client relationship building.

Customer Service Sales Outreach Lead Qualification Outbound Calling CRM Communication Relationship Building

ESL Teacher

Freadom

Jul 2021 - Jun 2024 (2 years 11 months)

Delivered individual and group English lessons, designed learner-specific progress reports, and adapted teaching methods to improve student outcomes.

TESOL Lesson planning Progress Reports Classroom Management

Online English Tutor

RKP Tutoring

Jan 2019 - Sep 2022 (3 years 8 months)

Prepared and delivered lessons for students aged 5–18 with emphasis on developing writing skills and active reading strategies across proficiency levels.

Tutoring Reading Strategies Communication

English Teacher

Bibo Global

Jun 2017 - Jan 2020 (2 years 7 months)

Conducted 25-minute online lessons for Japanese students aged 3–18, improving reading, writing, and conversational skills through individualized instruction.

Curriculum Adaptation Student Engagement

Receptionist / Administrator

Walvis Bay Animal Clinic

Jun 2007 - Mar 2017 (9 years 9 months)

Provided front-line customer service, managed reception duties, handled calls, sales, stock, and financial accounts, and assisted veterinarians during operations.

Customer Service Administrative Support Bookkeeping Inventory Management

Customer Service & Bookkeeping

Van's Supermarket

Jun 1999 - Jan 2007 (7 years 7 months)

Handled customer service and bookkeeping tasks to support daily store operations and financial record-keeping.

Customer Service Bookkeeping Cash Handling Sales Support Inventory Record keeping POS

General Nurse

Kosta Sredojev Sljuka Hospital

Jan 1996 - Jan 1998 (2 years)

Worked in surgical and TB departments providing post-operative and intensive care, administering medications, injections, and infusions, and supporting elderly care for up to 60 patients.

Patient Care TB Care