Vivian Wainaina

Engaged with over 500 potential clients monthly, successfully booking 8+ meetings with prospects. Conducted thorough market research to identify new business opportunities and assisted in streamlining lead generation processes, utilizing CRM tools to manage leads efficiently and improve data management by 15%.

Managed over 50 daily customer calls and emails, successfully resolving 90% of inquiries on first contact while maintaining 95% quality assurance scores and a 4.8/5 customer satisfaction rating. Collaborated with product and support teams to address common customer pain points and enhance service delivery, utilizing Salesforce CRM and Intercom to efficiently track and manage customer interactions.

Managed inventory and streamlined stock replenishment processes, which reduced out-of-stock items by 15%. Provided personalized product recommendations that resulted in a 40% increase in repeat business, and accurately handled cash transactions, contributing to balanced registers and efficient end-of-day reconciliations.

Managed over 50 daily customer calls and emails, successfully resolving 90% of inquiries on first contact. Maintained exceptional quality assurance scores of 95% and achieved a 4.8/5 customer satisfaction rating.

Engaged with over 500 potential clients monthly, successfully booking 8+ meetings with prospects. Conducted thorough market research to identify business opportunities and streamline lead generation processes.

Managed inventory and streamlined stock replenishment processes, which reduced out-of-stock items by 15%. Provided personalized product recommendations, leading to a 40% increase in repeat business.

Completed a comprehensive curriculum in Interior Design, focusing on principles of space planning, aesthetics, and functional design. Gained expertise in design software and project management relevant to interior spaces.