Vivian Ong
@vivianong
I lead cross-border payment operations, launches, and merchant technical solutions.
MalaysiaWhat I'm looking for
At Ant International, I lead product operations for Alipay+ cross-border payment solutions across EMEA. I led the A+ project with the Saudi Central Bank (SAMA), coordinating regulatory compliance, technical integration, and stakeholders for a Saudi payment gateway launch.
Previously at American Express, I managed global technical analyst teams supporting APAC, EMEA, North America, and LAC. I identified a major aggregator issue accumulating USD $1.8M in losses and created a process to prevent it from recurring.
My background spans merchant acquisition, payment gateway integration, transaction monitoring, reconciliation, dispute operations, and process migration. I use product lifecycle management, go-to-market strategy, KPIs, and data analysis to improve payment products and operations.
Experience
Work history, roles, and key accomplishments
Product Operation Manager
Ant International
Mar 2025 - Present (1 year 6 months)
Led the A+ project with Saudi Central Bank (SAMA) to launch cross-border payment solutions in Saudi Arabia and the MENA region. Managed product operations for Alipay+ across EMEA, driving go-to-market strategy and lifecycle management.
Managed a global team of technical analysts supporting APAC, EMEA, North America, and LAC regions. Identified and resolved a critical aggregator issue that was accumulating losses of USD $1.8M and created a process to prevent recurrence.
Managed the process migration from US and UK to Kuala Lumpur, building and leading a team to handle global merchant inquiries. Handled product escalations for the entire APAC region and led automation projects that improved efficiency.
Managed the dispute process migration to Kuala Lumpur and led the first team handling dispute processes from issuer to acquirer. Handled escalations and merchant inquiries for Australia and New Zealand markets.
Consistently exceeded KPI targets, earning an incentive trip to Australia. Handled merchant inquiries via email and phone for Australia and New Zealand markets, and extended services to Singapore as part of a pilot project.
Education
Degrees, certifications, and relevant coursework
Universiti Tunku Abdul Rahman
Bachelor of Business Administration, Entrepreneurship
2008 - 2011
Pursued a Bachelor of Business Administration with a focus on Entrepreneurship.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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