Vivek Kumar
@vivekkumar44
I deliver enterprise AI automation and customer outcomes across SaaS, integrations, and complex business workflows.
IndiaWhat I'm looking for
At Krista Software, I lead AI solution implementations and conversational orchestration for enterprise customers across banking, HR, utilities, telecom, and FinTech. I manage the company’s largest portfolio, generating over $1.5M in ARR, while helping customers adopt secure, compliant AI solutions.
I’ve deployed AI chatbots, voicebots, and email automation that improved customer satisfaction by about 40% and reduced email-triage response time from one day to under five minutes. Across Krista, Mindtickle, Oracle, Wipro, and TCS, I’ve connected business needs to enterprise integrations, process improvement, presales strategy, and long-term customer growth.
Experience
Work history, roles, and key accomplishments
Principal CSM and AI Solution Consultant
Krista Software
Oct 2022 - Present (3 years 11 months)
Lead AI solution implementation and conversational orchestration for customers across banking, HR, utilities, telecom, and fintech. Spearheaded enterprise-scale deployment of AI-powered chatbots and email bots, improving customer satisfaction by ~40% and reducing response time from ~1 day to under 5 minutes.
Designed tailored solutions and demos for prospects, partnering cross-functionally to architect enterprise integrations. Served as a technical subject matter expert and traveled onsite for customer UAT and go-live.
Owned end-to-end proposal and pricing responses for RFPs/RFIs/RFQs. Analyzed as-is and to-be process models, and identified upsell and cross-sell opportunities for Oracle CX tools.
Key anchor for RFP/RFI and proposals, coordinating with stakeholders and tracking inputs. Traveled onsite to Turkey for Oracle Field Service implementation and implemented CX Sales for a luxury automobile company, reducing lead creation time by 50% and sales cycle by 30%.
Worked as a techno-functional Oracle HRMS consultant, consolidating resources of acquired subsidiaries. Worked closely with Accounts Receivable, Accounts Payable, GL, and Project Management modules.
Education
Degrees, certifications, and relevant coursework
Institute of Management, Nirma University
Master of Business Administration, Operations and Marketing
Grade: CGPA 2.67/4.33
MBA in Operations and Marketing from the Institute of Management, Nirma University.
Siddaganga Institute of Technology
Bachelor of Technology, Electronics and Communication
Grade: 70.1%
Bachelor of Technology in Electronics and Communication from Siddaganga Institute of Technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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