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Vivek Dubey

@vivekdubey

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Dedicated desktop support engineer with strong troubleshooting skills.

India

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What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

My name is Vivek Dubey, and I am a dedicated desktop support engineer with a strong background in troubleshooting and technical support. I have over three years of experience in the technology field, having worked with reputable companies such as Firstsource Pvt. Ltd and Mindreflex Technology Pvt. Ltd. My journey has equipped me with the skills to handle various technical challenges, ensuring seamless operations for clients.

Throughout my career, I have demonstrated my ability to monitor systems, configure software, and provide remote assistance. My technical expertise includes OS installation, hardware upgrades, and network troubleshooting. I pride myself on my attention to detail and my commitment to delivering high-quality support. I am eager to contribute my skills to a leading information technology group that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer - L2

Current

Mindreflex Technology PVT LTD

Jul 2022 - Present (3 years 1 month)

Currently working as a Desktop Support Engineer - L2, responsible for monitoring systems and logs, and managing proxy settings. Proficient in various technical support skills including OS installation, hardware upgrades, and network troubleshooting.

Minitab System Monitoring Skype For Business Citrix Office 365 Mini Tab SAP Installation VMWare

Desktop Support Engineer

Club Mahindra Holidays Pvt. Ltd

Oct 2021 - Present (3 years 10 months)

Served as a Desktop Support Engineer, addressing technical challenges and providing timely resolutions. Collaborated with clients and vendors for effective troubleshooting and updates.

Technical Troubleshooting Windows Maintenance MS Outlook Configuration Printer Scanner Configuration User Profile Management

Desktop Support Engineer

Firstsource Pvt. Ltd

Jan 2019 - Present (6 years 7 months)

Provided desktop support as a Desktop Support Engineer, handling various technical issues for clients. Coordinated with users and other teams to ensure smooth operations and effective troubleshooting.

Outlook Configuration Skype For Business Citrix Office 365 System Configuration Troubleshooting

Education

Degrees, certifications, and relevant coursework

APJ Abdulkalam University

Bachelor of Science, Computer Science

Grade: 62%

Completed a Bachelor of Science in Computer Science, gaining foundational knowledge in the field. Achieved a 62% score upon graduation.

Allahabad Board

Higher Secondary Certificate, General Studies

Grade: 60.00%

Completed Higher Secondary education under the Allahabad Board, achieving a 60% score. This provided a strong academic foundation.

Allahabad Board

Secondary School Certificate, General Studies

Grade: 75.00%

Completed Secondary School education under the Allahabad Board, achieving a 75% score. This laid the groundwork for further studies.

IT Teamwork Institute

Certificate, Hardware and Networking, CCNA

Completed a certification in Hardware and Networking, including CCNA, at IT Teamwork Institute. This enhanced practical skills in IT support and networking.