Vittal User

Built and led a scaled Customer Success motion for a ~$35.5M EMEA portfolio, owning retention, renewal-readiness, and commercial outcomes. Drove 20%+ growth through early risk identification and cross-selling, and led a team of 30 client-facing professionals.

Acted as strategic client lead for top-tier brand advertisers across South India, owning the full client and campaign lifecycle from planning through renewal. Drove account growth through new product adoption and advised clients on industry trends and best-fit approaches.

Managed large, complex client portfolios for global brand advertisers, with end-to-end accountability for commercial performance and delivery. Owned client leadership for high-value advertisers including Unilever, managing budget pacing, forecasting, and commercial performance.

Partnered with Account Strategists as a strategic consultant on client growth, performance, and audience strategy. Identified account growth levers and strategic recommendations that directly impacted revenue through upsell opportunities.

Led Canada vertical ad operations and served as subject matter expert for regional client accounts. Managed end-to-end client delivery, third-party vendor integrations, and measurement setup for Agency Trading Desk operations.

Worked as an IT Analyst at STS International.

Pursued a Bachelor of Business Management with a focus on Marketing, gaining foundational knowledge in business and marketing principles.