Open to opportunities

Felipe Bastos

@felipebastos

Message

Customer-focused cloud support engineer specializing in crypto, payments, and SLA-driven incident response.

Brazil

Message

What I'm looking for

I seek remote roles in technical support or cloud operations where I can manage SLAs, lead incident response, build automation/CRM workflows, and improve customer self-service.

I am a customer-focused cloud support engineer with 5+ years working in production cloud operations and technical customer support for global clients. I excel at calm troubleshooting during P1 incidents, clear SLA-driven communication, and turning complex technical issues into actionable steps for customers.

I have hands-on experience administering Linux servers and cloud infrastructure (AWS, GCP, Equinix), using monitoring tools like Grafana and Zabbix, and automating operational tasks with Python, TypeScript, and PowerShell. I built CRM and support automations, authored public technical manuals, and delivered secure financial and invoice-processing solutions with strong data isolation and auditability.

I am fluent in Portuguese and advanced in English, available to work remotely from Brazil with global availability, and I prioritize reliable incident management, measurable SLAs, and building self-service documentation to reduce repeat tickets.

Experience

Work history, roles, and key accomplishments

Support Automation Engineer

Independent Project

Built cloud-native financial SaaS and AI-powered CRM automation to improve traceability and reduce manual support work through intelligent routing and orchestration.

API Integration Python TypeScript Security

Chat Support Consultant

Alterdata Software

Supported production cloud environments for global clients, handled P1 incidents under strict SLAs, and authored technical manuals that reduced repeat tickets and improved self-service.

Customer Support Incident Management Linux AWS Grafana Zabbix Python PowerShell