VLViswanath Lammata
@viswanathlammata
Senior Cloud Operations & SRE leader driving reliability, observability, and automation at scale.
IndiaWhat I'm looking for
I am a seasoned Senior Manager of Cloud Operations and SRE with 20+ years leading mission-critical Pega SaaS platforms globally. I own reliability strategy, observability, automation, and 24x7 operations, and I have delivered measurable improvements in availability, MTTR, and change success while building and scaling follow-the-sun NOC/SRE models and high-performing people-first teams.
My achievements include architecting observability stacks (Grafana, Datadog/New Relic, PagerDuty), establishing alert taxonomy and incident command, executing a lift-and-shift POC team transition, and driving FinOps-minded automation with demonstrable ROI. I am certified as a Pega Lead System Architect (v8.5) and AWS Solutions Architect – Associate and focus on translating strategy into reliable, automated, and cost-effective operations.
Experience
Work history, roles, and key accomplishments
Senior Manager, Cloud Operations
Pega Systems India Pvt Limited
Jul 2012 - Present (13 years 5 months)
Own reliability, observability, and automation strategy for Pega Cloud platforms, delivering 24x7 availability across global regions and reducing incidents via standardized incident command and automation. Established follow-the-sun NOC/SRE models, observability stack (Grafana, Datadog/New Relic, PagerDuty), and a POC team to execute a lift-and-shift transition while improving MTTR and operational
Team Lead
Ness Technologies
Jun 2007 - Jun 2012 (5 years)
Led Chordiant CDM real-time decisioning workstreams, improving decision service performance and reducing case volumes through Decision Service Packs and integrations. Managed incident/problem resolution, deployments, performance tuning, and low-latency decision APIs for web, mobile, IVR, and agent desktop.
Program Analyst
Infosys
Dec 2006 - Jun 2007 (6 months)
Provided application support and development as part of program teams, contributing to delivery and operations across client engagements. Performed diagnostics, configuration management, and supported releases.
Engineer
Patni Computers
Nov 2004 - Dec 2006 (2 years 1 month)
Worked on engineering tasks supporting client solutions, including development, configuration, and operational support in early career roles.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Master of Computer Applications, Computer Applications
Master of Computer Applications degree listed in candidate's credentials.
Availability
Location
IndiaAuthorized to work in
Job categories
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