At KC Overseas Education, I lead backend operations for more than 8,000 international student application cases each year, managing degree progression and documentation workflows.
I conduct rigorous document audits against university protocols and international compliance standards, maintaining 100% data accuracy and strict SLA adherence.
I work closely with Admissions, Visa, Product, and B2B teams to improve workflows, coordination, and the student experience. I also support workload planning, queue management, performance tracking, and junior-associate onboarding.
Previously, at Aditya Birla Sun Life Insurance, I supported customer service operations through backend processing, documentation handling, and compliance verification.
