Open to opportunities

Margarita Guzman

@margaritaguzman

Message

Compassionate mental health professional specializing in crisis intervention, case management, and patient advocacy.

United States

Message

What I'm looking for

I seek a trauma-informed, collaborative role in behavioral health or case management where I can lead crisis response, coordinate care, and support client reintegration.

I am an empathetic, results-driven mental health professional with multidisciplinary experience across crisis response, investigative case management, and healthcare support. I bring bilingual communication (English/Spanish), strong organizational skills, and clinical training to support vulnerable populations with dignity and cultural sensitivity.

In my recent roles I served as a frontline Crisis Care Coordinator and Jail Case Manager, developing safety and reintegration plans, coordinating referrals, and collaborating with cross-agency partners to ensure continuity of care. I have hands-on experience in forensic investigative work, inpatient psychiatric support, home hospice care, and medical record management.

I hold a B.S. in Human Services and am completing an M.S. in Human Services (expected Nov 2025), with certifications including QMHP-CS, CPI, CISM, Medication Administration, and BLS. I am committed to trauma-informed practice, HIPAA-compliant documentation, and empowering clients through practical coping strategies and coordinated care.

Experience

Work history, roles, and key accomplishments

Current

Crisis Care Coordinator

Current

Northwest Iowa Mental Health Center

Jan 2024 - Present (1 year 10 months)

Serve as a frontline responder for individuals in psychiatric crisis, facilitating safety planning, coordinating treatment referrals, and delivering daily therapeutic support to improve continuity of care.

Crisis Intervention Case Management Trauma Informed Care Epic Patient Advocacy

CPI Investigator Protégé

Protégée

Jan 2023 - Dec 2023 (11 months)

Participated in investigations of child abuse and neglect cases, assisting with forensic interviewing, evidence gathering, and victim advocacy in collaboration with law enforcement and CPS.

Witness Interviewing Child Protection Evidence gathering Victim Advocacy

Jail Case Manager

West Texas Centers

Apr 2023 - Nov 2023 (7 months)

Provided trauma-informed case management for incarcerated individuals, developing reentry plans addressing housing, employment, and recovery while coordinating with correctional and community providers.

Case Management Trauma Informed Care Resource Navigation Behavioral Health Documentation Client Advocacy

Home Health Provider

El Jardin LLC

Jul 2019 - Mar 2023 (3 years 8 months)

Delivered full-time hospice and home-based healthcare for a terminally ill parent, managing medications, wound care, nutrition, and emotional support while maintaining accurate medical records.

Hospice Care Medication Management Wound Care Care Coordination Emotional Support

Mental Health Technician

South Texas Health System

Jun 2017 - Jul 2019 (2 years 1 month)

Monitored and supported patients in inpatient psychiatric settings, leading therapeutic recreation, assisting with behavioral interventions, and documenting patient behaviors for treatment teams.

Therapeutic Activities Behavioral Interventions Team Collaboration HIPAA

Nurse Aide / Unit Secretary

Rio Grande Regional Hospital

Feb 2013 - Jun 2017 (4 years 4 months)

Provided direct patient care including bathing, feeding, and vital signs, and supported clerical tasks such as admissions coordination and record management to facilitate clinical workflows.

Direct Patient Care Vital Signs Records Management Clerical Support