Open to opportunities

Viral Shah

@viralshah3

Senior Business Analyst and Certified Scrum Master driving data-informed Agile delivery and cross-functional collaboration.

United States

Message

What I'm looking for

I seek an Agile-focused role where I can lead cross-functional teams, drive end-to-end delivery of CMS/web/mobile/data projects, and mentor teams while ensuring high-quality, data-driven outcomes.

I am a Senior Business Analyst and Certified Scrum Master with 11+ years delivering complex IT solutions across Agile, SAFe, and Waterfall environments. I specialize in translating strategic goals into user stories, data mappings, and test scenarios, underpinned by strong SQL and data analysis skills.

I have led CMS, PIM, Sitecore, web portal, mobile app, and data migration projects, facilitating JAD sessions, creating RSDs/BRDs/FRDs, and managing JIRA, Confluence, and RTMs to ensure traceability and quality.

I partner closely with product owners, QA, vendors, and stakeholders to streamline processes, drive releases, and deliver user-focused products on schedule while mentoring teams in Agile practices.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master

Current

Amtrak

Aug 2023 - Present (2 years 3 months)

Facilitate 3-week Agile sprints, manage JIRA/Confluence artifacts, and lead cross-functional teams to deliver web, mobile, HR, and analytics enhancements while supporting SIT/UAT and tracking requirements via RTM.

Scrum Jira Confluence SQL MS Visio Stakeholder Management

Senior Business System Analyst

Regal Rexnord

May 2022 - Jul 2023 (1 year 2 months)

Drove SAFe Agile deliveries by documenting epics/features/user stories, configuring PIM and Sitecore CMS, and coordinating QA and product owners to ensure accurate data mapping and successful releases.

SAFe Jira Sitecore CMS Data Mapping UML Test Planning

Scrum Master / Sr Business Analyst

Amtrak

Jun 2019 - Apr 2022 (2 years 10 months)

Led 3-week sprint teams for Amtrak.com, mobile, and HR systems; produced RSD/BRD/FRD artifacts, managed JIRA workflows, supported XML integrations to Salesforce, and coordinated SIT/UAT and release activities.

Scrum Jira XML Stakeholder Management

Senior Business System Analyst

Mary Kay Global

Jan 2017 - Jun 2019 (2 years 5 months)

Executed two-week sprint Agile delivery, configured PIM and Sitecore CMS, authored user stories and acceptance criteria in TFS, and validated data integrity via SQL to support eCommerce initiatives.

Agile TFS Sitecore CMS SQL Figma UAT